Privacy Policy
Last updated: 3/4/2026
1. Introduction
At Oikonex, we are committed to protecting your privacy and handling your data with integrity. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data center services.
2. Information We Collect
2.1 Account Information
When you register for our services, we collect business contact information including company name, contact person details, billing information, and technical contact information.
2.2 Technical Information
We collect technical data necessary to provide and maintain our services, including server configurations, bandwidth usage, access logs, and performance metrics.
2.3 Facility Access Data
For security purposes, we maintain logs of facility access including biometric authentication records, surveillance footage, and visitor logs.
3. How We Use Your Information
We use collected information to:
- •Provide and maintain data center services
- •Monitor system performance and security
- •Communicate about services, maintenance, and security issues
- •Process billing and payments
- •Comply with legal and regulatory requirements
- •Improve our services and infrastructure
4. Data Security
We implement industry-leading security measures to protect your data:
- •Physical security: Biometric access controls, 24/7 surveillance, security personnel
- •Network security: Firewalls, intrusion detection systems, encrypted connections
- •Environmental controls: Fire suppression, redundant power and cooling, disaster recovery systems
- •Access controls: Role-based access, audit logging, regular security assessments
5. Data Retention
We retain your data for as long as necessary to provide services and comply with legal obligations. Account information is retained during your active service period. Access logs and security records are maintained according to compliance requirements, typically for a minimum of one year.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:
- •With your explicit consent
- •To comply with legal obligations or court orders
- •To protect our rights, property, or safety
- •With service providers who assist in our operations (under strict confidentiality agreements)
- •In connection with a business transfer or merger
7. Compliance Certifications
Oikonex maintains compliance with industry standards including:
- •HIPAA - Health Insurance Portability and Accountability Act
- •PCI-DSS - Payment Card Industry Data Security Standard
- •SOC 2 - Service Organization Control 2
8. Your Data Rights
You have the right to:
- •Access your personal information
- •Correct inaccurate information
- •Request deletion of your data (subject to legal retention requirements)
- •Object to processing of your data
- •Request data portability
- •Withdraw consent (where processing is based on consent)
9. Cookies and Tracking
Our website uses essential cookies to provide functionality. We do not use third-party tracking or advertising cookies. You can control cookie preferences through your browser settings.
10. Data Breach Notification
In the event of a data breach that affects your information, we will notify you and relevant authorities within 72 hours, as required by applicable regulations.
11. Children's Privacy
Our services are designed for business use and are not directed at individuals under 18 years of age. We do not knowingly collect information from minors.
12. International Data Transfers
Your data is processed and stored at our facility in Augusta, Georgia, USA. If you are accessing our services from outside the United States, you consent to the transfer of data to the US.
13. Changes to Privacy Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email to registered users. The "Last updated" date at the top of this policy indicates when it was last revised.
14. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us at: